CANCELLATION POLICY

CANCELLATION POLICY
MEDICAL, NURSING, PHYSIOTHERAPY APPOINTMENTS

To cancel a home visit without incurring a fee, it will be necessary to give at least 1 hour’s notice by sending a whatsapp to: +34 679 173 648.

If less than 1 hour’s notice of cancellation is given, 50% of the base fee will be charged.

If the professional has already arrived or the appointment is cancelled less than 30 minutes in advance 100% of the base fee will be charged.

The cancellation message will not be processed until we receive a confirmation reply from us (we work from 9:00 to 21:00 every day of the year).

CANCELLATION PSYCHOLOGY APPOINTMENTS

To cancel a psychology visit without incurring a fee, it will be necessary to give at least 24 hour’s notice by sending a whatsapp to: +34 679 173 648.

If less than 24 hour’s notice of cancellation is given, 100% of the base fee will be charged.

The cancellation message will not be processed until we receive a confirmation reply from us (we work from 9:00 to 21:00 every day of the year).

HOME WORKSHOP

To book a workshop at home it is necessary to pay 50% of the base fee at least 72 hours in advance.

Cancellation more than 24 hours in advance: In order to cancel a workshop without incurring a fee, it will be necessary to notify us by whatsapp at +34 679 173 648 at least 24 hours before the date of the workshop. A full refund will be given or the workshop can be rescheduled for another date.

Cancellation with less than 24 hours notice: In order to cancel a workshop it will be necessary to communicate it by whatsapp to +34 679 173 648. There will be no refund but it will be possible to reschedule the workshop for another date. It will only be possible to reschedule once.

WORKSHOP AT THE MADRID INSTITUTE OF ABDOMINAL DIASTASIS OR CRECIENDO

To reserve a place in the workshop at IMPA or Creciendo physiotherapy it is necessary to pay the full amount in advance. The place will only be reserved once payment has been made.

Cancellation more than 72 hours in advance: In order to cancel the workshop without incurring any cost, it will be necessary to notify us by whatsapp to +34 679 173 648 at least 72 hours before the date of the workshop. 100% of the paid reservation will be refunded or the workshop can be rescheduled for another date.

Cancellation less than 72 hours in advance: In order to cancel the attendance to a workshop it will be necessary to communicate it by whatsapp to +34 679 173 648. The amount paid will not be refunded but the workshop can be rescheduled for another date. Only one rescheduling will be allowed.

Thank you for your cooperation and understanding 🙂